Terms, Privacy & Policies

Privacy Policy

Privacy Policy – Cleft Care Foundation

Cleft Care Foundation (CCF) is committed to protecting the privacy and personal information of our donors, patients, volunteers, and website visitors.

Information We Collect

We may collect personal information such as:

• Name
• Email address
• Phone number
• Billing information (for donations only)

Payment details are processed securely through third-party payment gateways (such as PayFast). CCF does not store or have access to your card or banking information.

Use of Information

Your information is used only to:

• Process donations securely
• Issue donation acknowledgements or receipts
• Communicate regarding our programs, services, or impact (if you opt in)

Data Protection

We take reasonable measures to protect your data from unauthorized access, misuse, or disclosure.

Sharing of Information

CCF does not sell, trade, or share your personal information with any third party, except where required by law or for payment processing.

By using our website, you consent to this Privacy Policy.

 

Terms & Conditions

Terms and Conditions – Cleft Care Foundation

By accessing or using the Cleft Care Foundation website, you agree to comply with the following terms:

Use of Website

• This website is intended for informational and donation purposes only.
• Content may not be copied or misused without written permission.

Donations

• All donations made through this website are voluntary.
• Donations support CCF’s mission of providing comprehensive cleft lip and palate care.
• Donations do not guarantee treatment for any specific individual.

Intellectual Property

All website content, including text, logos, images, and reports, belongs to Cleft Care Foundation unless stated otherwise.

CCF reserves the right to update these terms at any time without prior notice.

Refund Policy

Refund Policy – Cleft Care Foundation

Cleft Care Foundation is a non-profit organization. Donations are generally non-refundableas they are used to fund medical treatment, surgeries, therapies, and outreach programs.

However, refunds may be considered under the following circumstances:

• Duplicate transactions
• Technical errors during payment processing
• Unauthorized transactions (subject to verification)

Refund Requests

Requests must be submitted within 7 days of the donation date by emailing us with transaction details.

Approved refunds will be processed back to the original payment method within 7–10 working days, subject to payment gateway processing timelines.

 

Service Policy

Service Policy – Cleft Care Foundation

Cleft Care Foundation provides comprehensive cleft care services including but not limited to:

• Cleft lip and palate surgeries
• Speech therapy
• Dental and orthodontic care
• ENT and hearing services
• Nutrition support
• Psychological counseling
• Social support and follow-up care

Service Delivery

• Services are offered based on medical need, availability of resources, and clinical assessment.
• CCF does not discriminate based on gender, religion, ethnicity, or socioeconomic background.
• Treatment timelines may vary depending on patient condition and medical readiness.

CCF strives to provide ethical, safe, and evidence-based care at all times.

 

Contact Information

Contact Us

Cleft Care Foundation (CCF)
📍 Address: Office No. 16, 2nd Floor, Gul Plaza, F-10 Markaz, Islamabad, Pakistan
📞 Phone: +92 341 8774535
📧 Email: contact@cleftcarefoundation.com
🌐 Website: www.cleftcarefoundation.com

For donation queries, refund requests, or general information, please contact us using the details above.

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